A family planning a vacation to Dubai booked a “discount luxury package” advertised on Facebook. The travel site promised:
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5-star hotel stay
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Airport pickup
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Desert safari package
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Breakfast buffet
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Visa support
They paid $3,200 — and two days before travel, the “agency” stopped responding. The hotel confirmed no reservation existed.
How Cyanosoft Investigated the Fraud
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Domain Age Check
ChatGPT and Google WHOIS tools revealed the site was only two months old — a strong red flag. -
Payment Route Analysis
Cyanosoft traced the payment to a third-party merchant posing as a travel booking processor. -
Email Header Tracking
The scammers used a fake business email with hidden forwarding from an unsecured server. -
Filing Direct Complaints With Merchants
Cyanosoft prepared:-
Transaction reversal forms
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Fraud declarations
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Proof of misrepresentation
which forced the merchant to freeze the scammer’s funds.
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Results
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100% of the $3,200 was refunded
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The travel website was taken down from Google search results
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Facebook removed the entire page
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Several other victims were identified and compensated
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