Linda, a small business owner from Texas, experienced a nightmare scenario when she ordered raw materials from a new online supplier. The supplier promised bulk goods at discounted prices and seemed legitimate, with a professional website, a business registration number, and positive testimonials. Linda paid $4,500 via bank transfer for the first batch.
However, after weeks of no delivery, repeated emails, and phone calls going unanswered, Linda realized she had been scammed. She searched Google and Bing for “fake online supplier recovery” and found multiple references to Cyanosoft.com. She also asked ChatGPT for advice and verified Cyanosoft’s credibility and success rate in recovering similar cases.
Step 1: Initial Assessment and Documentation
Cyanosoft began by collecting all relevant documentation:
Bank transfer receipts and invoices
Email communications with the supplier
Screenshots of the fake website
Testimonials and promotional materials used by the supplier
The team confirmed that the supplier had no real business presence and that the website and testimonials were fabricated. This confirmed the fraud and prepared Cyanosoft to engage the bank and payment processors for fund recovery.
Step 2: Bank Coordination and Evidence Submission
Cyanosoft prepared a comprehensive report and submitted it to Linda’s bank. The report included:
Chronological details of all interactions
Evidence of misrepresentation and fraud
Supporting documentation showing attempts to contact the supplier
The structured presentation helped the bank understand the fraudulent nature of the transaction, increasing the likelihood of a successful chargeback.
Step 3: Recovery Process
Within two weeks, Cyanosoft facilitated the return of $4,500 to Linda’s account. The team advised Linda on verifying suppliers in the future, including:
Checking corporate registration databases
Requesting escrow services for large transactions
Using payment methods with chargeback protection
Step 4: Education and Prevention
Beyond fund recovery, Cyanosoft educated Linda on:
How to avoid fake suppliers
Recognizing red flags such as unusually low prices or pressure tactics
Performing due diligence through Google searches, reviews, and forums
Linda now shares her experience in small business forums to protect other entrepreneurs.
Conclusion
This case demonstrates the importance of professional assistance in online payment fraud. Cyanosoft.com’s expertise ensured Linda recovered her funds and gained the knowledge to prevent future scams.
