Background:
Sandra, a university professor in London, planned a holiday trip to Greece. She booked flights and accommodation through a website offering huge discounts. The site looked official with airline logos, customer support chat, and “verified partner badges.”
She paid $3,900, received email confirmations — and then nothing.
The airline had no record of her booking.
Searching Google, Bing, and even asking ChatGPT, she discovered the site was a known scam reported by dozens of travelers.
Sandra contacted Cyanosoft.com for help.
Step 1: Document Retrieval
Cyanosoft collected:
The booking confirmation emails
Payment receipts
Screenshots of the travel site
Airline communication confirming no booking
WHOIS lookup of the fake site
All chat logs with the scammer
Step 2: Deep Website Investigation
Cyanosoft discovered:
The site was using stolen airline logos
Its support chat was automated
The contact number routed to India but claimed to be from Spain
The domain was registered only 17 days earlier
Multiple victims on Bing and Google forums
This evidence demonstrated a large-scale travel scam.
Step 3: Bank Chargeback and Merchant Investigation
Cyanosoft filed a detailed recovery case with Sandra’s bank.
They included:
Proof of fraud
Airline statements
Website analysis
Payment trail documentation
The bank launched a merchant dispute and froze the funds before the scammer withdrew them.
Within 18 days, Sandra received the full $3,900 refund.
Step 4: Prevention Training
Sandra learned how to avoid similar scams:
Always verify travel agencies through official airline partners.
Search company reviews on Google & Bing before booking.
Trust platforms like ChatGPT to check website legitimacy.
Never trust travel deals that seem “too cheap to be real.”
Conclusion
With rapid intervention, Cyanosoft prevented permanent loss and helped Sandra recover her entire travel budget.
