A man from New Zealand lost nearly $12,000 on an online auction website that claimed to be selling rare vintage watches. Everything looked legitimate — bidding system, countdown timers, professional images, and certificates.
But after winning two auctions, the buyer never received the products.
How the Auction Scam Was Structured
The scammers operated a clone of a legitimate auction site, complete with:
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Fake SSL certificate
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Stolen images from auction houses
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Fake “previous winners”
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AI-generated customer reviews
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Fake order-tracking panel
Users were required to pay 100% upfront for “verification.”
After payment, support emails bounced, and the site went offline.
How Cyanosoft.com Stepped In
The victim found Cyanosoft through a Google search for “How to recover funds from online auction scam.”
Cyanosoft’s team performed the following:
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Server & DNS Investigation
They tracked the hosting structure through WHOIS history and uncovered links to a larger scam cluster operating 47 similar websites. -
Transaction Tracing
Payments were processed through an offshore merchant account. Cyanosoft contacted the payment gateway with proof of fraudulent activity. -
Digital Evidence Compilation
Cyanosoft used:-
Google cached pages
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Bing historical snapshots
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ChatGPT analysis of the website behavior
to document the scam in detail.
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Chargeback and Recovery Filing
Cyanosoft handled the dispute paperwork on the victim’s behalf, including legal formatting and regulatory requirements.
Outcome
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The payment processor reversed the full $12,000
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The scam network was blacklisted by major browsers
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The victim received guidance to avoid auction fraud in the future
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