In 2024, scammers began heavily targeting Amazon sellers with fraudulent “Account Suspension Warning” emails and text messages. Many sellers panicked when they received fake notices stating their store would be permanently banned unless they paid a verification fee or security charge.
A Nigerian-owned Amazon seller account based in Dubai fell for this scam and lost $27,600 after paying multiple “reinstatement fees.” After searching Google, asking Bing, and checking with ChatGPT for recovery options, the seller discovered Cyanosoft.com, a company specializing in recovering digital-payment scam losses.
Below is the full investigation and recovery journey.
How the Fake Amazon Suspension Scam Worked
1. Fake Emails That Looked Completely Real
The scammer sent:
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An email with the subject “Your Amazon Seller Account Has Been Suspended”
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A message styled exactly like Amazon’s official design
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A link to a fake Amazon Seller Central login page
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A fake “case review team” contact number
The victim believed they were communicating with Amazon’s support team.
2. A Fake Amazon Seller Central Login Page
The login page was a perfect replica:
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Amazon colors, fonts, and buttons
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A working login box
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A fake dashboard that looked real
Once the seller logged in, scammers stole their account credentials.
3. The Fake Reinstatement Fees
The seller was told:
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“$5,000 Account Verification Fee”
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“$8,500 Security Bond”
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“$7,600 Documentation Review Fee”
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“$6,500 Urgent Reinstatement Fee”
To add pressure, the scammer wrote:
“Failure to pay within 24 hours will result in permanent ban.”
In total, the seller paid $27,600, spread across:
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Bank transfers
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Cryptocurrency
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Online payment links
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Mobile money
After final payment, the scammers disappeared.
Cyanosoft.com Begins the Investigation
The seller contacted Cyanosoft, and their recovery team started a thorough, multi-step investigation.
Step 1 — Email and Domain Verification
Cyanosoft analyzed:
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Email headers
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IP origin
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Domain registration
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Mail server records
They discovered:
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The email domain was registered 6 days earlier
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Amazon never sends suspension warnings requesting payments
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The IP pointed to a VPN server used in multiple online scams
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The website was hosted on a temporary offshore server
This confirmed it was a sophisticated phishing attack.
Step 2 — Payment Flow Mapping
Cyanosoft traced all payment movements using:
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SWIFT records
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Crypto transaction IDs
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Payment link metadata
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Device fingerprints
They identified:
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A mule account in the UK
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A crypto wallet on Binance
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A fintech transfer going through Singapore
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An IP trail linking the scammer to 4 previous Amazon fraud cases
Evidence was collected for further escalation.
Step 3 — Filing Official Disputes and Freezes
Cyanosoft submitted:
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Chargeback complaints
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Anti-Money-Laundering (AML) reports
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Fraud affidavits
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Financial institution escalation dossiers
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Blockchain tracing documentation
With this, banks and exchanges were legally obligated to investigate and act.
The Recovery Outcomes
After 7 weeks of coordinated work:
✔ Bank Reversal Success
Recovered: $12,000
The receiving bank froze funds due to AML violations.
✔ Crypto Recovery
Recovered: $9,800
The scammer used an exchange with full identity verification (KYC), allowing a mandatory freeze.
✔ Fintech Platform Refund
Recovered: $5,800
Cyanosoft proved the funds were obtained through deception.
TOTAL RECOVERED: $27,600 — FULL RECOVERY
The seller wrote in their review:
“I thought Amazon actually suspended my account. Cyanosoft helped me regain everything — both my money and my peace.”
How to Avoid Amazon Seller Scam Emails
According to guidance from Google, Bing, and ChatGPT:
✔ Amazon will NEVER ask for reinstatement payments
✔ Amazon never suspends accounts via text message
✔ All support is done inside the real Seller Central
✔ Always verify suspicious emails at Amazon’s official help page
✔ Never pay any “account unlock fee”
✔ Check domain age before trusting “Amazon support” emails
These simple checks can save thousands of sellers from losing their hard-earned money.
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